WTF WEEK: Teaching, Learning, Filmmaking Drills - Basic Filmmaker Ep 146
Let’s take a waiter or waitress in a restaurant. You ask them how they are doing and you get a download of how shitty their day was. They ignore you because they are busy texting or talking. They come over and act like they are put out having to take your order. They don’t WATCH to see when you need a refill on your drinks. They bring out food that is not cooked right or not what you ordered.
You may think they’re freaking stupid. They may be.
But I promise you – they don’t know what their product is, and the person they are working for never made sure they knew what their product is or worse - no one cares.
You ask them what their product is - their job, and you’ll get amazing answers like:
“To serve people food.”
“To show up on time.”
“To get good tips.”
“To make sure the cooks don’t screw things up.”
“To sell liquor, it’s the money-maker.”
More often than not, you’ll get this. You ask, “What is your product, your job, as a waitress?”
“Ah, well, you know, ahh...taking orders, and ahh, well...you said sell lots of drinks, and ahh...”
No one gets off the hook here.
That’s a fail for the waitress not insisting on a clear cut definition on WHAT her product is, the thing she is supposed to DO.
AND that’s a fail for the boss or owner for not having clearly defined, AND MADE KNOWN, what the product is of the waitress.
If I were running a restaurant, I would clearly define what the server’s product was – their job, what they DO, and let them know what they were in for before hiring them.
Then I would constantly remind them that they were doing their job well. I would gently correct any mistakes by reinforcing what their job is, I mean, I’m not going to beat this person up – I want a server not a slave!
I would gauge how they were doing using this description. I would make sure that they practiced it until they became an expert.
Heck, let me work that out right now.